Letter of Recognition

Dear Mr. Simonson.

This letter regards Ms. Nancy Moe-Tracy, Ms. Renee Dickson, the other pharmacists and staff at your Andover location. I have been a loyal client there many years and have always received professional and kind treatment. However, over the past year your people have gone out of their way to guide me regarding less expensive ways to get my meds and to update my care provider with more affordable ways to write my prescriptions.

Pharmacies I have used in the past just filled the prescription, no kind words, no extra personal attention. Such behavior sharply contrasts with the excellent, friendly and personal service I receive from Ms. Moe-Tracy and everyone who works with me at the Goodrich Pharmacy Andover.

I do intend to send a letter to the Andover location. However I want you, Mr. Simonson, to receive my personal gratitude. I thank you.


Elizabeth (rest of name withheld)

We are very appreciative of the caring attitude

My wife, (name withheld), was released from (name withheld) hospital, (date withheld) at about 7:30PM and a prescription for blood thinner Lovenox, was prescribed. It is very important that this blood thinner be taken at twelve hour intervals. We arrived at the St. Francis pharmacy as they were lowering the counter screen. The two young ladies that were behind the counter remained open and filled the prescription so (name withheld) could receive her 7AM injection. We are very appreciative of the caring attitude of people at the pharmacy,

Roger (last name withheld)

Thank you so much for your generosity

I just wanted to thank you so much for your generosity. You don’t know how much this helped us out. We will forever be thankful for your kindness, to everyone at Goodrich Pharmacy

Tim and Kim

Health Partners recognized Goodrich Pharmacy once again

Health Partners recognized Goodrich Pharmacy once again in their Partners in Excellence Awards for 2008 – 2009

They acknowledged the Goodrich Pharmacies in the following categories:

  • Excellent Performance Award for “Managing High Risk Medications”
  • Excellent Performance Award for “Generic Utilization” Patient Experience Medication Safety – Pharmacy: Seventy percent of our patients were very satisfied with the advice and explanations our pharmacists provided on new medications.
  • Patient Experience Medication Safety – Pharmacy Care: The majority of our patients thought their Goodrich Pharmacist significantly helped them know what side effects to watch out for.

Goodrich is the best in business

Hey Scott, I hope your vacation is going well.

I just want to you to know that Goodrich is the best in business. On Wednesday night, July 29th, I called in a refill for my dogs (Lucy) prescription. The automated system told me it was to early to fill, so I talked to the pharmacist about it. Well, the vet was supposed to call in Lucy’s new directions a couple weeks back and never did. The Pharmacist called the vet for us Thursday morning and got the new directions as well as more refills.

I know this is fairly normal practice for Goodrich, but now that I am the customer I greatly appreciate the time she took to get this straightened out. So, please tell her thank you and we appreciate the extra effort.



* Dave is a former employee of Goodrich Pharmacy

Health Partners recognizes Goodrich Pharmacy

Health Partners recognizes Goodrich Pharmacy has met the eligibility requirements for participation in the Partners in Excellence program for 2007/2008.

The Partners in Excellence Program provides recognition to pharmacies achieving either excellent or superior performance on specific quality, satisfaction, and cost effectiveness targets. In an effort to deliver service and care that is outstanding, this program supports our commitment to the Institute of Medicine’s Six Aims of Quality Health Care: safe, effective, timely, patient centered, equitable, and efficient care. Results will also become part of our consumer web site and Service Indicator Report to help our members in selecting a pharmacy that best meets their needs.

Thank you for meeting with me

Dear Mr Benson,

Thank you for meeting with me to discuss the independent pharmacy field. I appreciate both your time and insight.

I am eager to pursue a career in pharmacy and feel better prepared having discussed this path with you,

I wish you and your pharmacy all the best and hope our paths will cross again in the near future.

Best Regards,

Albert (Last name withheld)

Thank you for your kindness

To the Pharmacists and Cashiers at Goodrich Pharmacy,

Thank you for your kindness and patience in helping my mother — Dorothy (Last name withheld) — with her medications. Our family and me her daughter (Judy) really appreciate it.

Thanks again.

Note to Say Thank You

Scott and Breanna,

Just a note to say thank you for your help and for caring about me, I rely on your advice and trust what you say. You are so good to me and I’m glad you are my friends. I am thankful for good things in my life and don’t take them for granted.

God bless you both,